Refund Policy

A Clear Refund Process for Paid Courses

This refund policy explains how refund requests may be handled when Broad Academy starts offering paid courses, subscriptions, or consultation-based programs.

Back to HomeLast updated: April 30, 2026

Clear process

Simple refund request

Payment safety

Reviewed fairly

Student support

Guidance before purchase

Refund Eligibility

Refund eligibility may depend on the course type, access status, payment method, and time of request.

Refund requests should be made within the stated refund window for the course.
Refunds may not apply after significant course access, downloads, or class participation.
Duplicate payments or accidental payments should be reviewed with proper proof.
Special batch, promotional, or discounted courses may have separate refund rules.

How to Request a Refund

Guardians or students should contact Broad Academy support with payment and enrollment details.

Provide the student name, course name, payment date, and transaction reference if available.
Explain the reason for the refund request clearly.
Our support team may verify course access and payment records before approval.
Approved refunds should be processed through the original or agreed payment method.

Non-Refundable Cases

Some cases may not qualify for refund, especially when course value has already been delivered.

Completed courses, attended live classes, or heavily accessed materials may not be refundable.
Refunds may not apply for account sharing, misuse, or violation of platform rules.
Service charges from payment providers may be non-refundable.
Refund requests without valid payment proof may be declined.

Support Before Payment

We encourage guardians and students to ask questions before enrolling in a paid course.

Use consultation support to choose the right course before payment.
Review class level, course content, schedule, and learning goals carefully.
Contact support if you are unsure which course is suitable.